As a Customer Experience (CX) Strategist and Communications Professional, I help organizations transition to become customer-centric. I see things from a different perspective and use this unique lens to help organizations improve how they serve both their employees and customers.
Using customer and employee insights mixed with service design thinking, I provide you with solid strategies that provide outstanding results.
I know that your customers can be your most influential marketers (or your worst critics). I help create branded positive experiences that will leave your customers impressed and spreading the word about your business.
In addition to my bachelor of public relations and bachelor of fine arts degrees, I have over 9+ years experience in communications and customer experience in multiple industries including corporate, not-for-profit, agency and small business.
Jenn'S BEST FIT
I help organizations of all sizes define their strategic direction, clarify their communications, and design customer experiences with results. I focuses on bringing the outside perspective back into your organization to help move you towards a customer-centric culture.
My best match would be clients who want to:
- improve their customer (end user) relationships
- find out how to increase customer retention & engagement
- create meaningful experiences for their customers so they become loyal and purchase again and again
Customer Experience Strategy, Customer Insights & Understanding, Organizational Adoption, Customer Communications, Experience Design & Improvement
Jenn's Location & Contact
Jenn'S CLIENT RESUME
Nova Scotia Power, Housing Nova Scotia, Patterson Law, Summerhill Group, Nova Scotia Association of Community Business Development Corporations Northern Opportunites of Business Ltd (CBDC NOBL), Cobequid Dance Academy, Darcy MacCallum Photography, United Way of Colchester County.